![]() ![]() There are various methodologies you can use to undertake a process assessment. No organisations currently run formal accreditation schemes against the IT Service CMM, but there are third-party companies which will visit an organisation and perform a process assessment to judge the maturity of the organisation’s processes. The levels detail certain best practice process areas that have to be in place before the organisation resides on that level.Īs an organisation implements these best practice processes the organisation moves up to the appropriate level on the IT Service CMM, improving service delivery using better processes. The IT Service Capability Maturity Model (CMM) is a five-level scale which allows organisations to measure and improve their IT service delivery capabilities. IT Service CMM – IT Service Capability Maturity Model
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